CUSTOMER RELATIONSHIP CONSULTANT

Phil Rands

£29 -32k (DOE) + BENEFITS – Greater Manchester, or Nottingham (NG1)

A Customer Relationship Consultant / Customer Service Advisor is needed to join a global leader within the cultural and heritage, collections / archive management software space. Working from either their Manchester or Nottingham offices (with an option for some home working), expect to utilise your excellent communications skills to ensure clients get the best use of the product portfolio.
With offices in the UK, Europe, Canada, United States, New Zealand and Australia, our client delivers powerful software solutions to public libraries, archives, museums, galleries, botanical gardens and academic institutions. Serving over 3,000 customers in more than 30 countries, this global organisation are considered leaders in their field with their technology used by many of the largest and most recognised museums and institutions in the world.
Reporting to the Sales Manager, the Customer Relationship Consultant / Customer Service Advisor will be a part of the UK Sales team and will primarily work with existing customers, providing consultancy on the upgrade of their collections management systems and promote other available solutions and services in the portfolio. Whether you are developing / maintaining knowledge of the software solutions and services on offer, advising customers, generating trust, demonstration solutions / services, attending network events, visiting clients or liaising with colleagues, it will be your excellent rapport building skills that result in strong customer relationships and maximised sales opportunities. 
To qualify… You should be either a customer service focused and software savvy individual already working within the cultural and heritage sector (e.g., a museum, library, art gallery etc.) or an existing Customer Relationship Consultant / Customer Service Advisor / Product Sales Consultant / Software Sales Consultant seeking a move into a new environment.  Either way your CV should demonstrate:
  • High quality customer service skills with excellent communication skills, written and oral.
  • A consultative and inquisitive approach used to explore business opportunities with customers.
  • The capacity to learn about new software and technology.
  • The ability to understand and meet deadlines.
  • The willingness to travel for customer meetings and work without constant supervision.
  • The ability to manage your own workload.
Any experience of working with organisations in the Archives, Libraries and/or Museum’s sector or other not-for-profit market sector would be a bonus, as would an understanding of Collection Management Software or other relevant industry solutions (e.g., Digital Asset Management / Digital Preservation / Public Engagement / Workflow.
Substantial on-the-job training in the use of our software, products and technology will be provided as part of your induction.
This is an excellent opportunity to join a global software and services company who offer excellent career progression and a unique and fun working environment.