CUSTOMER SERVICE EXECUTIVE (PUBLICATIONS)

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£22 – 24k DOE + Commission OTE £28K – London, SW8

A Customer Service Executive / Sales Administrator / Subscriptions Sales Executive or similar, who has excellent customer service and sales skills, is needed to join a leading news provider based in London. Expect an exciting role, that will see you grow subscription revenue for leading publications. 
 
Initially you will be working from home, after restrictions change, you will be expected to attend the office in London 2/3 days a week
 
This leading news provider is renowned for bringing together several of the fresh produce industry’s leading publications to provide a single, reliable source of news, insight and analysis. They are now seeking an enthusiastic and highly organised Customer Service Executive / Sales Administrator / Subscriptions Sales Executive and all-round office superstar. 
 
Working under the guidance and support of the Marketing Manager the Customer Service Executive / Sales Administrator / Subscriptions Sales Executive will coordinate and organise the production and distribution of print and online publications, as well as manage subscriptions of existing business customers in the UK and the rest of the world. Whether you are dealing with subscription administration (renewal reminders / subscriber enquiries / back issue orders / sales invoices); growing subscription revenue across the publishing portfolio; managing subscriptions and related databases; dealing with mailing houses; or identifying prospective clients from events / tradeshows, it will be your excellent communication and selling skills that ensures increased subscriber numbers.
 
Although there is an element of selling in this role, no cold calling or hard selling is required, it is more a consultative customer service approach to increasing subscriptions and renewals. 
 
To qualify… You should be a Customer Service Executive / Sales Administrator / Subscriptions Sales Executive / Customer Retention Executive / Account Executive / Sales Executive / Sales & Customer Services Executive / Membership Sales Executive / Sales Support Executive / Customer Support Executive / Sales Admin or similar with a CV that demonstrates: 
  • You have strong admin and customer service skills;
  • Very good attention to detail and accuracy; 
  • You are highly organised;
  • You are enthusiastic, friendly and happy to get stuck into any task;
  • You are self-motivated and have the ability to identify and close a sale;
  • You are a team player, and able to work independently;
  • Customer experience; 
  • Excellent spoken and written English. 
This is an excellent opportunity for a highly organised Customer Retention Executive / Subscription Executive to join an exciting publishing firm in London.