Phil Rands

£32 – 38k DOE + Excellent Benefits – Birmingham, B5

A Head of Student Services is needed to join one of the UK’s longest standing and most prestigious specialist training providers of Performing Arts education. Working from their new college in Birmingham, the Head of Student Services will have responsibility for managing the Institution’s Student Support provision, including pastoral and learning support, the counselling provision, well-being programme and outreach activities. 
With over 35 years’ experience in helping students launch successful careers in the creative industry. Our client is the largest and leading provider of contemporary music education in Europe offering a broad range of Higher and Further Education music courses – including BA Honours Degrees, nationally accredited Diplomas and Postgraduate Teaching Certificates.  Due to exciting growth, they are now seeking a Head of Student Services to play a key role in maintaining their national standing as a centre of excellence.
Reporting to the College Principal, the Head of Student Services will be responsible for the day-to-day running of student facing services and will have the oversight of the Mentoring Scheme alongside the on-going monitoring of all aspects of student progress including attendance, retention, and achievement. 
In more detail the Head of Student Services will:
  • Advise on matters pertaining to the College’s Student Services provision and work with the College Principals and Academic team to write, implement, manage, develop and review policies and procedures in all areas of Student Services.
  • Manage the Student Services budgets and maintain up-to-date records of actual and predicted spending. 
  • Monitor student experience through the various student voice channels.
  • Develop, implement, manage, and review the College processes for the on-going monitoring of student progress in terms of enrolment, attendance, retention, academic progress and achievement, and to ensure that timely and effective interventions are made where required to provide support to students and get them back on track; ensuring that the team work closely with Course Leaders and other staff.
  • Manage the Student at Risk Committee and ensure all process and procedures are followed to support students struggling to engage. 
  • Manage the pastoral tutorial provision including learning support and counselling; 
  • Manage the student enrollment and induction programme, including the production of high-quality induction materials, liaising with Course Leaders, and teaching staff as appropriate.
To qualify… You should be a Head of Student Services / Student Support Manager / Academic Support Manager / Student Support Administrator / Academic Administrator / Student Support Advisor / Student Councillor or similar with a CV that demonstrates: 
  • A broad knowledge of and understanding of Further and Higher Education academic administration and quality systems and procedures.
  • Experience of managing a student service and/or administration team within an educational setting. 
  • Experience of working in a student support/pastoral care/counselling capacity. 
  • Exceptional interpersonal skills with the ability to communicate effectively at all levels (written and verbally) to articulate the broad vision to staff, to which they can relate.
  • Strong leadership skills and mentoring experience. 
  • Hold or be willing to gain a safeguarding qualification. 
  • You are qualified to Degree level or equivalent professional experience.
  • Experience and/or understanding of Management Information Systems (MIS) with the ability to interpret complex information and data. 
Any experience of maintaining and controlling budgets, sector-standard software and Virtual Learning Environments (VLE), working with young people and or students in a formal educational setting or project management experience would be a bonus. 
This is an excellent opportunity for a Head of Student Services with a strong work ethic, looking to work for a leading performing arts institution offering career progression and a great working environment.