£40000.00 – £40000.00

An Operations & Office Manager is needed to join an independent company based in Stockport offering a complete range of hot beverage products and equipment. Reporting directly to our Managing Director, you will introduce and manage new processes and structures to support current operations and future growth.

Founded in 2008 this bespoke company offers an exclusive range of leaf teas, espresso coffees, hot chocolate and other beverages, equipment, and service. They currently supply businesses all over the Northwest, with expansion to wholesale and retail offerings nationally.

Working within a small team the Operations & Office Manager will play a pivotal role in overseeing the company’s day-to-day operations, including office management, order fulfilment, and staff supervision. This role involves various crucial functions, such as managing HR, accounts, and sales support, setting performance targets to achieve company objectives, ensuring customer satisfaction, and actively identifying and implementing process improvements. The role also involves strict adherence to company policies, legal compliance, addressing daily challenges, conducting staff one-on-ones, and contributing significantly to the company’s expansion efforts.

To qualify… You could be an Operations Manager / Office Manager / General Manager / Operations Lead / Operations & Strategy Manager / Chief Operations Officer or similar with a CV which demonstrates the following.

  • Dynamic, self-starter, enthusiastic, high energy, and hands on attitude.
  • Experience of working in hospitality, retail, or coffee industry.
  • Strong organisational skills, and ability to plan and prioritise workloads.
  • Experience of managing and developing people.
  • Knowledge of human resources and employment law, and health & safety compliance regulations
  • Fantastic operations management skills.
  • Proven track record of managing, improving, and streamlining processes.
  • Experience of reporting systems, and able to progress our recently introduced CRM system.
  • Experience of implementing purchasing, stock management and accounting software.
  • Excellent communication and ability to build strong relationships.
  • Strong coaching skills that can achieve results through collaboration to lead to success.
  • May be some rare occasions where you may be required to help with lifting in the warehouse (up to 30kg).

This is a great opportunity to work in an expanding company which offers a range of enticing benefits including Friday afternoons off (with closure at 1pm), bonus of up to 10% of salary or share options, a generous 28 days of annual leave, inclusive of bank holidays, and a pension contribution. The company also prioritises personal and professional growth by providing tailored learning and development opportunities. Additionally, the company equips its staff with essential tools for their roles, offering work laptops and mobile phones in addition to a culture of inclusion and diversity, ensuring a welcoming and equitable workplace for all team members.