Phil Rands

£22k – 25k DOE + Excellent Benefits – London, SE1

A graduate / recent graduate Social Media Analyst / Customer Success Executive, with excellent English, is needed to join the global leaders in B2B & Societal / Political Influencer Marketing. Expect an exciting, entry-level role, which will see you analyse social media, provide actionable insights and drive engagement for the world’s biggest brands; Google, Amazon, Microsoft, Ericsson, UN, The Nature Conservancy and WWF (to name a few).
Founded in 2009 and backed by Bebo founders, this award-winning influencer marketing software platform connects brands with topical influencer communities and helps them to scale and structure influencer programs globally. Working across Tech, Charity/NGO, Healthcare, Education, Govt & many more sectors they focus on big picture topics like Climate Change, AI, Future of Work, Diversity & Inclusion in B2B & brand reputation. Due to continued success, they are now seeking a super analytical, detail oriented and client friendly candidate to become their next Social Media Analyst / Customer Success Executive.
Our client has a friendly start-up office in the heart of London Bridge, this role is currently fully remote, once restrictions change there will be a mixture of working from home and in the office. Please make sure you can commute to their London Bridge offices.
The Social Media Analyst / Customer Success Executive will support the Senior Success Managers to manage 10-20 large accounts (up to £500k annual revenue). Whether you are participating in client calls; actioning client requests, setting up and optimising influencer platforms; identifying influencer targets and engagement opportunities; reporting on insights; measuring social media and brand performance; presenting findings or communicating new features to users, it will be your superb relationship building skills that enables this pioneering company to continue to create industry-leading content, e-learning & analysis.
To qualify… You could be a graduate or recent graduate Social Media Analyst / Customer Success Executive / Social Media Executive / Research Executive / Marcomms Executive or similar, we don’t mind, as long as your CV demonstrates:
  • Some professional working experience ideally in Marcomms, research, analysis or related fields; 
  • You are client-friendly and focused on delivering client objectives;
  • Excellent analytical skills –  you are confident working with software, social media and data, spotting trends and aligning these to objectives;
  • Superb attention to detail;
  • You have good Microsoft Excel, PPT skills & comfortable manipulating data;
  • Ambition and Drive – you take initiative and relish learning on the job in a Startup environment;
  • Native or fluent English with excellent communication skills is a necessity (additional languages a plus).
Please make sure you are eligible to work in the UK. Unfortunately at this time our client is unable to offer sponsorship.
In return, the Social Media Analyst / Customer Success Executive can expect excellent career progression in a fast growth & dynamic marketplace, exposure to top-tier global clients and a fantastic benefits package that includes, regular socials, Friday drinks, early finishes on 1st Friday of the month, structured year-round training & mentor program; full access to their premium e-learning suite to become a social superstar, Perkbox incentive scheme, Employer pension and much more.